Issue 10
September 5, 2002

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NATA Safety 1st e-Line Service News

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Welcome to the NATA Safety 1st e-Line Service newsletter,
a quarterly summary of the latest NATA Safety 1st news
and education, dedicated to line service staff. Please
make copies available to all line service technicians,
both full and part-time.

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In this Issue of NATA Safety 1st e-Line Service ...

****NATA Safety 1st Program and Other NATA News
****Featured Safety Article... RISK ASSESSMENT
****FAQ --- NATA Safety 1st and Fueling Issues
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****NATA Safety 1st Program and Other NATA News
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NATA NEWS
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The AS3 Trade Show has been sold to Cygnus Business Media, official as of August 20, 2002. The trade show will now be managed by Cygnus staff, to include selling booth space, booth assignments, logistics, etc. Cygnus has sent out a press release on the acquisition that can be viewed online at www.as3.com.

For those who may want next year's Tradeshow and NATA Convention information it will be; May 13-15, 2003 at the Las Vegas Convention Center co-located with the GSE Expo. Additional information may be found at www.as3.com.
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Have you heard about NATA COMPLIANCE SERVICES? It was founded by people who have a combined total of 67 years in aviation staffing, compliance management, and human resources. Today’s changing nature of regulations makes it absolutely vital to stay up to date. NATA Compliance products and services comply with all FAA/TSA/DOT regulations, and are reviewed by law enforcement (FBI, Secret Service).

Increasing airport personnel security is a necessity today. Current conditions call for a variety of employee background investigations including: Motor Vehicle Record checks, Social Security Verifications/Traces, Drug, Alcohol, Workman's Comp, Pilot Record Improvement Act requirements and Criminal History Record checks. Tomorrow, there will be even more.

NATA Compliance Services can provide you with a wealth of accurate information and Aviation Industry Standard background checks designed to save your company from the risk, liability, legal exposure or public embarrassment associated with hiring the wrong person. Your business, reputation, and employee safety are too important to risk on anything less. Prices start as low as twelve dollars. Call 1-800-788-3210 to order NATA Background Check Kits or for up-to-date regulatory information.
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Did you hear the news about Walter Chartrand? Walter is well-known for his entertaining LSST presentation on fuel additives. He has been named Technical and Operations Training Manager for Air BP Aviation Services. Our hearty congratulations go out to Walter and to Air BP. We look forward to working with him in his new position.

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PROGRAM NEWS
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NATA Safety 1st information is available online. We have a new telephone number dedicated to the NATA Safety 1st Program. Please call (703) 575-2045 and ask for Amy Koranda or Louis Soares. Our FAX number is still the same at (703) 845-8176.
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NATA Safety 1st has its own website at http://www.natasafety1st.org. Check it out! There's information on training, testing, continuing education (including past issues of the e-Line), program information and additional links for line techs.
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The following news release came out right after the last e-Line and thought you might find it of interest...

FOR IMMEDIATE RELEASE FOR MORE INFORMATION CONTACT
Clif Stroud
Director of Communications
800-808-6282
cstroud@nata-online.org

NATA’S SAFETY 1st PROGRAM EXPANDS
Alexandria, VA, June 17, 2002 As part of its continuing efforts to enhance the safety, security and efficiency of general aviation aircraft servicing, the National Air Transportation Association (NATA) announced the recent purchase of the Aircraft Ground Service Guide (AGSG) and the Aircraft Towing Guide (ATG) from Sandpiper Publications. Both publications are considered the definitive aircraft reference sources for FBOs, airports, pilots, government agencies, aircraft consulting companies and many other international entities.

The Aircraft Ground Service Guide applies to pistons, turboprops and jets and includes information concerning aircraft fuel requirements and capacity; performance specifications; ground-power locations and requirements; tire pressure requirements; and pertinent aircraft weights and dimensions. The training and reference materials also have detailed drawings highlighting the service locations and requirements for each aircraft.

The Aircraft Towing Guide contains reference material provided by aircraft manufacturers on recommended towing guidelines for a wide variety of aircraft. In-depth towing information is included for Beechcraft, British Aerospace, CASA, Cessna, Dassault, Gulfstream, Lockheed, Piper and Sabreliner aircraft.

The pricing structure for the two publications is as follows:
AGSG Black and White Print, $19.95
AGSG Black and White CD-ROM, $19.95
ATG Black and White Print, $19.95
ATG Black and White CD-ROM, $19.95

"With the acquisition of these well-respected reference manuals, NATA's Safety 1st professional Line Service Training clearly sets the industry standard," said Alan Darrow, NATA vice president. "The program provides outstanding benefits for FBOs, their customers and employees at an incredibly affordable price," he added.

For additional information on the Aircraft Ground Service Guide, Aircraft Towing Guide, and NATA's Safety 1st line-service training and testing program, contact Amy Koranda at 800/808-6282 or by e-mail at akoranda@nata-online.org.

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NATA, the VOICE OF AVIATION BUSINESS, is the public policy group representing the interests of aviation businesses before Congress and the federal agencies.
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In addition to the above offerings, an AGSG Manager's Edition and color-edition of the AGSG are both offered on CD ROM. The Manager's edition is a combination of the AGSG and the ATG, both excellent resources.

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As of September 1, 2002, there will be a fee for the NATA Safety 1st PLST fire certifications (formerly ATI PLST). Please make sure to include $10 per applicant or NATA will invoice you for the total. ATI had made a change just prior to NATA purchasing the program. Thank you for your cooperation.

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SEMINAR NEWS
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Please remember the Line Service Supervisor Training Seminar (LSST) is a required part of the NATA Safety 1st Program. If you have already sent someone from your business, please feel free to skip to the next paragraph. If not, it is required that one person from your line service, usually the supervisor, attend an LSST. And remember, as long as that person remains with your company, the LSST requirement has been met for Safety 1st.

The next LSST will be held in Baltimore, Maryland on September 26 & 27, 2002. There will only be one more LSST this year in Tulsa, Oklahoma on November 7 & 8, 2002. Check our website for additional hotel information and to register online.
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Train the Trainer will be held on September 25, 2002 a day in advance of the LSST. The additional day is extremely valuable if you conduct any training at your facility. Taught by Frank Surface, our popular HR trainer in the LSST, it is a very interactive seminar with many training tips and techniques followed up by hands-on exercises specific to aviation. You not only learn great techniques but you will come away knowing what kind of trainer you are and why you teach the way you do.

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2002 NATA Deicing and Anti-icing Workshop will be held at the Ramada Inn, BWI Airport on September 25, 2002. Don't miss out on the latest technological advances and safety information. The course will be led by Lyondell and Ascent Technologies.
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Financial Management Tools and Techniques for Aviation Service Businesses, will be held October 3 & 4, 2002 in Denver, Colorado. Our new Negotiations Seminar will follow on October 5, 2002. Both seminars are priced to be taken on their own or together. Our recommendation would be not to miss either seminar. Both are a must for anyone responsible for running a smooth aviation business.

Phil Botana and Mark Chambers, experts in all aspects of the FBO business, will lead both the Financial Management and Negotiations seminars. All information is aviation specific with hands-on exercises that compliment and reinforce your learning experience. Hotel and registration information is on our website.

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MEMBER NEWS
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Did you hear about the following NATA Safety 1st Participants...
Business Aviation Services, where "Plane Solutions...make Plane Sense!," was voted #1 Independent FBO in 2002? Business Aviation is 24 / 7 and known for its "super quick turns". Congratulations --- well deserved!
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Bob Goodwin with Gulfstream Aerospace shared a creative idea with us. He displays the NATA Safety 1st credential attached to their ID badges for all participating line techs. It's a great way to recognize your line techs and let others know you are a participant. Check out the pictures on our website. Great idea Bob!
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Ron Jackson with Mercury Air Center designed a patch for Mercury uniforms. Good job Ron! View the patch.
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Remember the logo is available to all participants for use in marketing and advertising. You might think about using the logo in the AcuKwik for a single-page advertisement. If you need copies of the logo, email Amy Koranda mailto:akoranda@nata-online.org or call the Safety 1st telephone number at (703) 575-2045.

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Let us hear from you...If you’d like to share something with other NATA Safety 1st participants, send an email to Amy Koranda with information and/or pictures for the NATA e-Line and website.

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****Featured Safety Article...RISK ASSESSMENT
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As part of this e-Line, we will include an educational article.
Most of the articles will provide continuing education on issues
of importance to line service. In addition, if you are currently
taking the NATA Safety 1st written and practical exams, these
articles will make great study material. Feel free to copy them
and maintain a book for future reference.

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RISK ASSESSMENT
By: Ken Bray, Manager Safety/Training of Boca/Galaxy Aviation
Email: mailto:kbray@galaxyaviation.com
Website: http://www.galaxyaviation.com
<a href="http://www.galaxyaviation.com">AOL users, click here</a>
Tele: (561) 368-1110 Extension 101
Fax: (561) 392-7113
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The following lessons on Risk Assessment are conducted by Galaxy Aviation. Ken Bray was kind enough to share this with us. It's an excellent way to teach your line techs about this subject.

WHAT IS RISK ASSESSMENT?
It is your Ability to evaluate a situation.
Your Ability to know your experience and knowledge level when making o operational decisions.
Your Understanding of the factors affecting your scenario.
Your Ability to realize your rushing or being pressured.
Your Ability to ask for help.
Your Ability to look after your co-workers and make recommendations as needed.
Your Ability to continuously use sound judgment
Experience, knowledge, information, training and attitude

DEFINITION OF RISK ASSESSMENT:
It is your ability to successfully and continuously evaluate and monitor the FACTORS that affect the operational task you're trying to complete, in order to minimize risk.

WHAT IS THE IMPORTANCE OF RISK ASSESSMENT?
The concept of Risk Assessment is designed to raise safety awareness. A good understanding of how OUTSIDE factors can and will affect your job performance is essential. Your ability to know and fully understand these factors will result in increased personal safety awareness and better operational judgment.

LIST OF FACTORS:
Attitude
Experience
Judgment
Awareness
Training
Skill
Teamwork
Confidence
Visual contact with wing walkers
Hearing ability (Aircraft noise)
Ability to realize your being rushed
Ability to realize you need help
Know your ability and knowledge level
Your knowledge of all safety policies
Your ability to anticipate problems
Your ability to look out for co-workers.

SELECT WORDS TO DESCRIBE RISK ASSESSMENT:
Training
Experience
Confidence
Judgment
Awareness
Knowledge
Evaluation
Limitations
Attitude
Skill
Teamwork

WHO SHOULD PRACTICE RISK ASSESSMENT?
Everyone! There is risk in every operational task we do; regardless of whether we are mowing the lawn, driving to work or at work. It is critical that we understand the value of Risk Assessment and make it part of our everyday lives.

The objective of practicing good risk assessment is to minimize all safety risk associated with our personal and professional lives.

HOW DO WE PRACTICE GOOD RISK ASSESSMENT?
1. Begin by understanding the definition of Risk Assessment.
2. Evaluate yourself, 1-10 on your Risk Assessment practices.
3. Re-learn a skill, learn something new.
4. Teach someone else about Risk Assessment?

CHECKLIST OF RISK ASSESSMENT ITEMS:
Self- evaluation.
Co- worker evaluation
New employee coaching
Training recommendation
Equipment evaluation
Stress level
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****FAQ (Frequently Asked Questions) --- NATA Safety 1st
and Fueling Issues
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This section will help you with the paperwork and study process.
In addition, we will include other questions about fueling issues
that are frequently asked. If you have any tips to share, please
submit them to us and we will include them in upcoming e-Lines.

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"... FYI Jet A spade nozzles do not fit MD-500s, jet rangers or
the new piper mirage. Because they also damage the filler necks on BE-200's, I will soon...consider discontinuing their use..."
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Industry expert Mike Mooney, Vice President - Technical &
Operations for Air BP Aviation Services says...

"Many line service technicians complain that the j-spout (OPW 295 SAJ)
nozzles do not fit into turbine powered helicopters such as MD-500s, Bell
Jet Rangers. There are even a few turbine powered fixed wing aircraft that
do not accept the j-spout. You also mentioned the BE-200 and how it
damages the filler necks with the j-spout. I am unfamiliar with this
problem in my experience with King Airs.

The development of the j-spout nozzle and the installation of the
restrictor plates in Avgas powered (recip) aircraft was the aviation
industry's response to the serious, and often fatal accidents caused by
misfueling. I say "industry's response" because the solution involved the
FAA, airframe manufacturers, oil companies, and other aviation
organizations such as AOPA, NATA, etc. Unfortunately, the solution was not mandatory, hence the problem with the j-spout not fitting into all turbine
powered aircraft. So the correct procedure when fueling a turbine aircraft
with the smaller opening, requires the line tech to switch the nozzle to
the straight spout. The switch to the straight spout should be done just
for this fueling. Afterwards, the j-spout should be put back on
immediately.

Another option is to use an adapter designed to fit on the end of the
J-Spout and allow it to fit in the smaller opening. The adapter is made by
Fjord Fueling Products that fits over the J-Spout when needed. But once
again, the adaptor should be removed once the fueling is completed. If
you'd like to purchase this or require additional information, you can call
the Air BP Parts Department at (800) 752-9220.

The real issue is the purpose of the j-spout. It prevents misfueling the
hundreds of other aircraft that it was designed for originally. We would
not preclude its use just because of a handful of aircraft. In the event
of a misfueling, the j-spout is an accepted practice and standard in the
industry. If it is found that this is not being used in an accident/incident investigation, your chances of being absolved of misfueling are slim to none. It is a key component to prevent misfueling and must be used regardless of its convenience".

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If I send my NATA Safety 1st test binders back to you, how can
I have proof that my line techs have tested?
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Good question! We recommend that you makes copies of the practical exam for your records. You can also make copies of the written exam to show that is was taken, but you will only receive a pass/fail notice. The copies can be placed in each of your line tech's files for recordkeeping purposes. Once the NATA Safety 1st certificate is received, make a copy of it as well for your records. And don't forget to hang the original certificate for all to see.
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Worried about whether we received your NATA Safety
1st test binders?
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In today's wired society, having the ability to track your
shipments online saves time. It's one of the most convenient ways
to ensure your materials get to their final destination. If you
don't have an online account with one of the major shipping
companies, it's worth investigating.

We ship most of our materials by UPS ground so we will use
this as an example. If you go to the UPS website, you can set
up an account. Once your account is set up, you'll need to enter
a User ID and password each time you want to make a shipment.
It's well worth the initial time because it will save you time in the
long run.

The benefits are many but just to name a few;

Store up to 300 addresses in an address book making repeatshipping a breeze
Access shipment details and tracking data for up to 90 days making it easy to confirm receipt
Customize preferences for fast, easy shipping and payment
Shipping software not required - it's all on the website
Print labels for packages online --- no special printer required
Ship multiple packages at one time
Order supplies
Check how long it will take for the package to arrive
Email feature that alerts recipient that packages have been mailed-
-- make sure to give us your email so that you will know when we ship
your materials
Ship away...
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We deal with static concerns all the time on the line
so you know what precautions to be concerned
about. We thought you might find this information
interesting even though it doesn't deal directly with the line...
Recently an email has been circulating about self-fueling at gas
stations. This email contained information that was not valid. A little
research on the Petroleum Equipment Institute website set the record
straight. This information would be worth sharing with those you know. Follow the links listed below.
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Fires reported at gas stations http://www.pei.org/news/static.htm
Summation of fires http://www.pei.org/static/fire_summary.htm
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In the each e-Line, we ask you to share safety information or statistics about how the NATA Safety 1st Program has impacted your business. Please keep information coming our way! We really think you are doing a great job of keeping those lines safe.
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The NATA Safety 1st e-Line Service newsletter is distributed quarterly. We welcome your feedback on this newsletter and any topics you would like to see discussed. Send articles/email to Amy Koranda.

Thank you for your commitment to line service safety...
keep those ramps safe.